Faqs

Frequently Asked Questions

1. What is your return policy?

We offer a 30-day return policy. Customers may request a return within 30 days of receiving their order, provided the item meets our return requirements.

2. What are the requirements for a return?

To be eligible for a return, items must be in their original condition, unworn, unused, with all tags attached, and returned in the original packaging. Proof of purchase is required.

3. How can I request a return?

To begin the return process, please contact our customer support team at danjaymolina19979@icloud.com. Once your request is approved, we will provide return instructions.

4. Are returns accepted without prior approval?

No. Items returned without an approved return request cannot be accepted.

5. What happens if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately after delivery. We will review the issue and work to provide a suitable resolution.

6. Are any items not eligible for return?

Certain items, including custom-made products, personalized items, sale items, and gift cards, are not eligible for returns.

7. Can I exchange my jewelry item?

Yes. To exchange an item, we recommend returning your original purchase first. Once your return is approved, you may place a new order for your desired item.

8. When will I receive my refund?

Once your return has been received and inspected, we will notify you of the refund status. Approved refunds will be processed to your original payment method within 10 business days.

9. How long do I have to return my order?

You have 30 days from the date you receive your item to request a return.

10. How can I contact your support team?

For any questions regarding returns, refunds, or exchanges, please contact us at danjaymolina19979@icloud.com. We are happy to assist you.